Answers for your next trip.
Useful information about requests, prices and team confirmation.
How do I request an experience?
Choose the option, requested date and travellers on the detail page. Send the request, then keep the reference and personal tracking link. Our team must verify availability, the final price and conditions with the provider before confirming. No customer account is required.
Do I pay online?
No payment is collected on this website. The payment method, amount and timing must be agreed before you accept the booking.
Is transport included?
Only when explicitly listed under Included. Check the pickup point, area and any distance supplement on the detail page.
How do I change or cancel?
Conditions depend on the service and must be confirmed before you agree to the booking. Contact the team with your reference to request a change or cancellation.
What if my date is unavailable?
Enter your preferred date. Selecting a date is not a guarantee of availability. The team checks with the provider and responds in your tracking page, or by the contact details you supplied.
Can children take part?
Age rules and child rates differ by service. Enter each child’s age on the day of the visit. Where a published child-rate range does not match, the total must be confirmed. Children’s bookings are handled through the team-verified request process.